Support Center2016-11-01T21:45:18+00:00
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I want more DNA tests. Can you use the DNA sample from my previous test or do I need to send in a new sample?

A new sample kit must be used for each new medical, traits or relationship test order. We cannot use DNA from a previous test for medical, traits or relationship tests.

A recollection may not be required for upgrade ancestry tests if you had recently taken an ancestry test. If you already have a DNA Ancestry test with our laboratory (mtDNA test or Y-DNA test) and wish to order an upgrade ancestry test, login to your FamilyVault account, click "My Results", find the ancestry report that you wish to upgrade, then click "Get more markers". For ancestry upgrade tests, if there is still sufficient DNA remaining from your previous test, you do not need to recollect the sample as testing will proceed with the samples that we have on file. If you do not have enough DNA on file remaining from your previous test, we will need to sent a new testing kit to you to collect more DNA for the upgrade test.

 
 

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If you cannot find an answer to your question in our knowledge base, send us a ticket and our Technical Support team will assist you directly.

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