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I didn’t order the test kit so I don’t know the password. Is there any way for me to check the test status?
The only way to check the status of your test is with the Order ID# and the password that was entered into the order form at the time that the test was placed. If you do not know the password for your order, contact the individual who purchased the test for the Order ID# and password.
If the individual that purchased the test forgot the password, they can follow these instructions to retrieve the password for the order:
1. Go to www.dnaaccess.com.
2. Click "Check Test Status" at the top of the page.
3. Click "Forgot Your Password?"
4. Enter the email address that was originally entered in the online order form when the order was placed and click "Reset". If the email submitted is correct, a link will be sent to the email address to reset the password.
If the individual who purchased the test wishes to change the password before giving you the new password, they can also follow the steps above to reset the password for the order.
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