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What happens if I don’t have the answer for an “Ask a relative” request?

If you do not have the information that was requested, you can respond to the "Ask a Relative" request as follows:

If you already have a FamilyVault account and the request was sent to you by someone who is already in your network, follow these steps to respond to your incoming "Ask a relative" requests:

1. Login to your FamilyVault account.
2. Click the "Alert" icon at the top right corner of the page (the bell shaped icon).
3. Click "Incoming-Pending", then click "View" to view the request, then click "I do not have this information".

If you do not already have a FamilyVault account or if the request was sent to you by someone who is not in your network, follow instructions provided in the email notification you received when the request was sent to you and select "I do not have this information".

Need more help? Send us a ticket!

If you cannot find an answer to your question in our knowledge base, send us a ticket and our Technical Support team will assist you directly.

Send Us a Ticket

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