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Can I delete outgoing alerts?

You can delete an outgoing alert only if it has not yet been responded to. In other words, only "Outgoing-Pending" alerts can be deleted. "Outgoing-Responded" alerts cannot be deleted.

To cancel an unaddressed "Ask a Relative" request, follow these steps:

1. Login to your FamilyVault account.
2. Click the "Alert" icon at the top right corner of the page (the bell shaped icon).
3. Click "Outgoing-Pending", find the alert that you wish to resend, then click "Delete".

Once the recipient has addressed your request, you can no longer cancel the request.

Need more help? Send us a ticket!

If you cannot find an answer to your question in our knowledge base, send us a ticket and our Technical Support team will assist you directly.

Send Us a Ticket

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